How to Reach the Tustin Meadows Management Team
Resident Reference Sheet
To support clear communication, efficient coordination, and proper escalation, please use the contact information below when reaching out to Management. Directing inquiries to the appropriate team member helps ensure timely responses and accurate handling of your request.
Primary Management Contact
Alaina Martinez – Senior Community Association Manager
Email: Alaina.Martinez@ManagementTrust.com
Phone: (714) 285-2626 ext. 1202
Alaina serves as the primary point of contact for operational matters, vendor coordination, special requests, correspondence to the Board of Directors, Board meeting agenda items, budget inquiries, Annual Election questions, community events, and general Association business. These matters should be submitted during regular business hours.
Secondary Management Contact
Beatriz Borja – Associate Community Association Manager
Email: Beatriz.Borja@ManagementTrust.com
Phone: (714) 285-2626 ext. 1243
Beatriz is the primary contact for architectural applications, compliance (noncompliance) matters, clubhouse reservations, and status updates related to architectural or compliance requests. Residents should direct these inquiries to Beatriz during regular business hours to ensure timely review and processing.
Community Support
Mayra Garcia – Community Support Specialist
Email: Mayra.Garcia@ManagementTrust.com
Phone: (714) 285-2626 ext. 1135
Mayra assists residents with work orders, maintenance and service requests, account inquiries, architectural applications, compliance matters, and general community questions. Requests submitted to Mayra during regular business hours will be processed and routed as appropriate.
Escalation Contacts
The Community Management Team is committed to providing timely and responsive service. If you have worked with the appropriate team member and your concern remains unresolved, or your matter requires supervisory review, please use the following escalation contacts.
First Level Escalation
Kirstie Wright – Executive Community Association Manager
Email: Kirstie.Wright@ManagementTrust.com
Phone: (714) 285-2626 ext. 1260
Kirstie provides supervisory oversight for the Tustin Meadows management team and serves as the first level of escalation for matters requiring additional review or assistance.
Second Level Escalation
Paula Arciga – Associate Vice President of Community Management
Email: Paula.Arciga@ManagementTrust.com
Phone: (714) 285-2626 ext. 1234
Paula serves as the second level of escalation for matters that remain unresolved following supervisory review or require executive-level involvement.
Regular Business Hours
Monday – Friday
8:30 a.m. – 4:30 p.m.
Office closes at 3:00 p.m. on Fridays.
After-Hours Emergency Support (24/7)
For urgent community matters requiring immediate attention outside of regular business hours, Management’s after-hours support team is available 24 hours a day, 7 days a week.
Email: afterhoursteam@globalstrategic.com
Phone: (714) 285-2626 and press 2 to be connected with the after-hours emergency team.
Please reserve after-hours support for true community emergencies requiring immediate attention, such as active property damage, major water leaks, fire, safety hazards, or other situations that cannot safely wait until the next business day. Non-emergency requests received after hours will be addressed during regular business hours.